{"id":10,"date":"2024-06-24T06:32:51","date_gmt":"2024-06-24T06:32:51","guid":{"rendered":"https:\/\/nuancesdelaine.fr\/?page_id=10"},"modified":"2026-02-19T17:04:24","modified_gmt":"2026-02-19T16:04:24","slug":"politique-dexpedition-et-de-retour","status":"publish","type":"page","link":"https:\/\/nuancesdelaine.fr\/en\/politique-dexpedition-et-de-retour\/","title":{"rendered":"SHIPPING AND RETURNS"},"content":{"rendered":"<p class=\"has-medium-font-size wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free Shipping<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France:<\/strong> Profitez de la livraison gratuite sur toutes les commandes de plus de 80 \u20ac en France m\u00e9tropolitaine.<\/li>\n\n\n\n<li><strong>Europe, Switzerland, and the UK:<\/strong> Free shipping on orders over \u20ac250.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reduced Shipping Fees<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France:<\/strong> Pour les commandes de moins de 80 \u20ac en France m\u00e9tropolitaine, des frais d&#8217;exp\u00e9dition forfaitaires de 4,99\u20ac s&#8217;appliqueront (les frais peuvent varier en fonction du poids\/de la taille).<\/li>\n\n\n\n<li><strong>Europe, Switzerland, and the UK:<\/strong> For orders under \u20ac250 within the EU, Switzerland, and the UK, flat shipping fees ranging from \u20ac8.6 to \u20ac25 will apply (fees may vary depending on weight\/size).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order Processing and Delivery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des commandes sont exp\u00e9di\u00e9es sous 1 \u00e0 3 jours ouvrables (hors week-ends et jours f\u00e9ri\u00e9s). Vous recevrez un e-mail de confirmation avec les informations de suivi une fois votre commande exp\u00e9di\u00e9e. Nous utilisons principalement Colissimo ou Chronopost pour les livraisons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estimated Delivery Times<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>France: 1-2 business days<\/li>\n\n\n\n<li>Europe, Switzerland, and the UK: Generally 3-5 business days<\/li>\n\n\n\n<li>International: Delivery times may vary depending on your location.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong> These are estimated delivery times and may be subject to unforeseen delays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lost or Damaged Parcels<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your parcel is lost or damaged during shipping, please contact us immediately at contact@nuancesdelaine.fr. We will work with the carrier to locate the parcel or arrange a replacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customs Fees (International Orders)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for all customs fees or duties associated with their international order. These fees are levied by the destination country and are beyond our control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:15px\"><strong>Return Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Chez <strong>NL<\/strong>, nous souhaitons que chaque pi\u00e8ce vous apporte une enti\u00e8re satisfaction. Si toutefois votre bijou ne r\u00e9pondait pas \u00e0 vos attentes, nous acceptons les retours et \u00e9changes sous <strong>15 jours<\/strong> apr\u00e8s r\u00e9ception de votre commande. En raison de la nature d\u00e9licate de nos articles faits main, nous vous encourageons \u00e0 nous contacter si vous avez des questions ou avez besoin d&#8217;informations suppl\u00e9mentaires sur un produit sp\u00e9cifique avant d&#8217;acheter.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Conditions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c9tat :<\/strong> Le bijou doit \u00eatre en parfait \u00e9tat, n&#8217;avoir jamais \u00e9t\u00e9 port\u00e9 et \u00eatre exempt de toute trace d&#8217;utilisation.<\/li>\n\n\n\n<li><strong>Packaging :<\/strong> L&#8217;article doit \u00eatre retourn\u00e9 dans son emballage d&#8217;origine complet (\u00e9crin, pochon, inserts et accessoires).<\/li>\n\n\n\n<li><strong>Limites :<\/strong> Afin de pr\u00e9server notre stock de pi\u00e8ces produites en quantit\u00e9s tr\u00e8s limit\u00e9es, nous acceptons le retour de <strong>4 articles maximum<\/strong> par commande. Au-del\u00e0, un \u00e9change ou un avoir vous sera propos\u00e9.<\/li>\n\n\n\n<li><strong>Exclusions :<\/strong> Les cr\u00e9ations personnalis\u00e9es (Custom) ainsi que les frais d&#8217;exp\u00e9dition express ne sont pas remboursables.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proc\u00e9dure<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier une demande, contactez notre service client \u00e0 l&#8217;adresse suivante : contact@nuancesdelaine.fr <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Note : Pour les commandes de joaillerie fine le d\u00e9lai de retour est de 7 jours et des frais d&#8217;assurance de 40 \u20ac seront d\u00e9duits du remboursement.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Responsibility<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for all return shipping costs, including the original shipping cost. This includes items purchased with free shipping. This helps us maintain sustainable practices and continue to offer high-quality products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Process<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Us:<\/strong> Contact our customer service team at contact@nuancesdelaine.fr to initiate the return process.<\/li>\n\n\n\n<li><strong>Packaging:<\/strong> Refaites soigneusement l&#8217;emballage de l&#8217;article dans son emballage d&#8217;origine pour garantir qu&#8217;il arrive en toute s\u00e9curit\u00e9.<\/li>\n\n\n\n<li><strong>Shipping:<\/strong> Ship the item to the provided return address.<\/li>\n\n\n\n<li><strong>Inspection and Refund:<\/strong> Upon receipt, we will inspect the item. If the item is in its original condition (with tags attached, unworn, unwashed, and unaltered), we will process your refund.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processing Time:<\/strong> We will issue a refund for the purchase price (minus the original shipping cost) within 14 days of receiving your return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Options:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Refund:<\/strong> You will receive a full refund for the purchase price of the order, minus the original shipping cost.<\/li>\n\n\n\n<li><strong>Store Credit:<\/strong> You can choose to receive a store credit for the full amount of the purchase, including the original shipping cost. This credit can be used for a future purchase.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important Notes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please ensure that the returned item is well-packaged to prevent damage during transit.<\/li>\n\n\n\n<li>We recommend keeping a proof of postage for your return shipment.<\/li>\n\n\n\n<li>We cannot accept returns for items that have been worn, damaged, or altered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\">By choosing a store credit, you support our business and enjoy convenient shopping for your next purchase!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\">If you have any further questions or require additional assistance, please don't hesitate to contact our customer service team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-stackable-call-to-action alignfull stk-block-call-to-action stk-has-top-separator stk-block stk-fff384b stk-block-background stk--has-background-overlay\" data-v=\"2\" data-block-id=\"fff384b\"><style>.stk-fff384b {background-color:var(--theme-palette-color-6, #f4f4f5) !important;background-image:url(https:\/\/nuancesdelaine.fr\/wp-content\/uploads\/2024\/11\/Neutral-Theme-Knit-Wool-Sale-Instagram-Post.png) !important;min-height:500px !important;align-items:center !important;margin-top:48px !important;margin-bottom:-30px !important;display:flex !important;}.stk-fff384b:before{background-color:var(--theme-palette-color-6, #f4f4f5) !important;opacity:0.7 !important;}<\/style><div class=\"stk-separator stk-separator__top\"><div class=\"stk-separator__wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1600 200\" class=\"stk-separator__layer-1\" preserveaspectratio=\"none\" aria-hidden=\"true\"><path class=\"wave-1_svg__st2\" d=\"M1341.4 48.9c-182.4 0-254.2 80.4-429.4 80.4-117.8 0-209.7-67.5-393.5-67.5-142.2 0-212.6 38.8-324.6 38.8S-10 64.7-10 64.7V210h1620V102c-110.6-40.2-181-53.1-268.6-53.1z\"><\/path><\/svg><\/div><\/div><div class=\"stk-block-call-to-action__content stk-content-align stk-fff384b-column alignwide stk-container stk-fff384b-container stk--no-background stk--no-padding\"><div class=\"has-text-align-left stk-block-content stk-inner-blocks stk-fff384b-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-069361a\" id=\"strong-restons-connectes-strong\" data-block-id=\"069361a\"><h2 class=\"stk-block-heading__text\"><strong>Let's Connect<\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Have a question, comment, or just want to chat? Reach out to us!<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-314f240\" data-block-id=\"314f240\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-39ff1d3\" data-block-id=\"39ff1d3\"><style>.stk-39ff1d3 .stk-button{padding-top:8px !important;padding-right:25px !important;padding-bottom:8px !important;padding-left:25px !important;border-top-left-radius:50px !important;border-top-right-radius:50px !important;border-bottom-right-radius:50px !important;border-bottom-left-radius:50px !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/nuancesdelaine.fr\/en\/contact-us\/\"><span class=\"stk-button__inner-text\">CONTACT US<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison Gratuite Frais d&#8217;exp\u00e9dition r\u00e9duits Traitement et livraison des commandes La plupart des commandes sont exp\u00e9di\u00e9es sous 1 \u00e0 3 jours ouvrables (hors week-ends et jours f\u00e9ri\u00e9s). Vous recevrez un e-mail de confirmation avec les informations de suivi une fois votre commande exp\u00e9di\u00e9e. Nous utilisons principalement Colissimo ou Chronopost pour les livraisons. D\u00e9lais de livraison [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":11,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":5771,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/5771"}],"wp:attachment":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}