{"id":2348,"date":"2024-09-13T18:10:28","date_gmt":"2024-09-13T16:10:28","guid":{"rendered":"https:\/\/nuancesdelaine.fr\/?page_id=2348"},"modified":"2026-03-13T16:26:14","modified_gmt":"2026-03-13T15:26:14","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/nuancesdelaine.fr\/en\/foire-aux-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p class=\"has-text-align-center wp-block-paragraph\">Toutes les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-792b443 stk-block-background\" data-block-id=\"792b443\"><style>.stk-792b443 {background-color:var(--stk-global-color-58834, #ffffff) !important;padding-top:80px !important;padding-bottom:80px !important;}.stk-792b443:before{background-color:var(--stk-global-color-58834, #ffffff) !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-792b443-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-03993a7\" data-v=\"4\" data-block-id=\"03993a7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-03993a7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-03993a7-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c132eda\" data-block-id=\"c132eda\"><style>.stk-c132eda {margin-bottom:8px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c132eda-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-26e87c2\" data-v=\"4\" data-block-id=\"26e87c2\"><style>@media screen and (min-width: 768px){.stk-26e87c2 {flex:var(--stk-flex-grow, 1) 1 calc(20.099999999999994% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-26e87c2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-26e87c2-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c95ffd5\" id=\"strong-commandes-strong\" data-block-id=\"c95ffd5\"><style>.stk-c95ffd5 .stk-block-heading__text{font-size:23px !important;color:var(--theme-palette-color-4, #111518) !important;}@media screen and (max-width: 1023px){.stk-c95ffd5 .stk-block-heading__text{font-size:23px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-stk-global-color-71534-color has-text-align-left\"><strong>Commandes<\/strong><\/h3><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-07a565c\" data-v=\"4\" data-block-id=\"07a565c\"><style>@media screen and (min-width: 768px){.stk-07a565c {flex:var(--stk-flex-grow, 1) 1 calc(79.9% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-07a565c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-07a565c-inner-blocks\">\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-fe44b8b stk-block-background\" data-block-id=\"fe44b8b\"><style>.stk-fe44b8b {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-fe44b8b:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4d824cd stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4d824cd\"><style>.stk-4d824cd {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4d824cd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4d824cd-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-29d6a7e\" data-block-id=\"29d6a7e\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fd3b508\" id=\"strong-quel-est-le-delai-de-preparation-et-dexpedition-de-ma-commande-strong\" data-block-id=\"fd3b508\"><style>.stk-fd3b508 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-fd3b508 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-fd3b508 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Quel est le d\u00e9lai de pr\u00e9paration et d&#8217;exp\u00e9dition de ma commande ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9ca610a\" data-block-id=\"9ca610a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-9ca610a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-ca-610-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-ca-610-a-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-80f1204 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"80f1204\"><style>.stk-80f1204-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-80f1204-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-80f1204-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-05f5c44\" data-block-id=\"05f5c44\"><style>.stk-05f5c44 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Pour vous assurer une livraison rapide, nous traitons toutes les commandes pass\u00e9es du lundi au vendredi (avant midi) dans les 24 \u00e0 72 heures suivant leur validation sur notre boutique.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-d49e9ec stk-block-background\" data-block-id=\"d49e9ec\"><style>.stk-d49e9ec {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-d49e9ec:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fe67aeb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"fe67aeb\"><style>.stk-fe67aeb {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fe67aeb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-fe67aeb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3285383\" data-block-id=\"3285383\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9155695\" id=\"strong-comment-suivre-ma-commande-strong\" data-block-id=\"9155695\"><style>.stk-9155695 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-9155695 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-9155695 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Comment suivre ma commande ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-489c799\" data-block-id=\"489c799\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-489c799\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-489-c-799-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-489-c-799-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2070b0a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"2070b0a\"><style>.stk-2070b0a-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2070b0a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2070b0a-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-68942d5\" data-block-id=\"68942d5\"><style>.stk-68942d5 {margin-bottom:18px !important;}.stk-68942d5 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;font-family:-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\" !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Pour suivre votre commande en temps r\u00e9el, vous recevrez deux e-mails :<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Un premier e-mail<\/strong> de confirmation vous sera envoy\u00e9 imm\u00e9diatement apr\u00e8s votre achat. Il r\u00e9capitule les d\u00e9tails de votre commande.<\/li>\n\n\n\n<li><strong>Un second e-mail<\/strong> vous sera envoy\u00e9 d\u00e8s que votre colis sera exp\u00e9di\u00e9. Cet e-mail comprendra votre num\u00e9ro de suivi qui vous permettra de suivre la livraison de votre colis en ligne.<\/li>\n\n\n\n<li><strong>Un SMS<\/strong> vous sera \u00e9galement envoy\u00e9 par notre partenaire Colissimo pour un suivi detaill\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si vous ne recevez pas ces e-mails<\/strong>, merci de v\u00e9rifier votre dossier de courrier ind\u00e9sirable. Vous pouvez \u00e9galement nous contacter \u00e0 l&#8217;adresse suivante : <strong>contact@nuancesdelaine.fr<\/strong> pour toute question.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-8beebf4 stk-block-background\" data-block-id=\"8beebf4\"><style>.stk-8beebf4 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-8beebf4:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c9b0454 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c9b0454\"><style>.stk-c9b0454 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c9b0454-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c9b0454-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-54d0f88\" data-block-id=\"54d0f88\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c01b1c1\" id=\"strong-puis-je-annuler-ou-modifier-ma-commande-strong\" data-block-id=\"c01b1c1\"><style>.stk-c01b1c1 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-c01b1c1 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-c01b1c1 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Puis-je annuler ou modifier ma commande ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-626345d\" data-block-id=\"626345d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-626345d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-626345-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-626345-d-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d7fd0f9 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d7fd0f9\"><style>.stk-d7fd0f9-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d7fd0f9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d7fd0f9-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b944459\" data-block-id=\"b944459\"><style>.stk-b944459 {margin-bottom:18px !important;}.stk-b944459 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;font-family:-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\" !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Pour des raisons logistiques, les commandes valid\u00e9es ne peuvent \u00eatre ni annul\u00e9es ni modifi\u00e9es. Si vous souhaitez retourner ou \u00e9changer un article, veuillez consulter notre politique de retours.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-b5342e7 stk-block-background\" data-block-id=\"b5342e7\"><style>.stk-b5342e7 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-b5342e7:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-611ddb4 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"611ddb4\"><style>.stk-611ddb4 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-611ddb4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-611ddb4-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-0761c76\" data-block-id=\"0761c76\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6b41485\" id=\"strong-une-erreur-sest-glissee-dans-votre-commande-strong\" data-block-id=\"6b41485\"><style>.stk-6b41485 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-6b41485 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-6b41485 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Une erreur s\u2019est gliss\u00e9e dans votre commande ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-560cab5\" data-block-id=\"560cab5\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-560cab5\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-560-cab-5-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-560-cab-5-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7912689 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7912689\"><style>.stk-7912689-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7912689-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7912689-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f2e5925\" data-block-id=\"f2e5925\"><style>.stk-f2e5925 {margin-bottom:18px !important;}.stk-f2e5925 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;font-family:-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\" !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Une erreur s&#8217;est gliss\u00e9e dans votre commande ? Pas de panique ! Contactez-nous <strong>contact@nuancesdelaine.fr<\/strong> en nous indiquant votre num\u00e9ro de commande et d\u00e9crivez-nous le probl\u00e8me (avec photos si possible). Nous nous occupons de tout pour vous.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-6f3b1bc stk-block-background\" data-block-id=\"6f3b1bc\"><style>.stk-6f3b1bc {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-6f3b1bc:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6780aeb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"6780aeb\"><style>.stk-6780aeb {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6780aeb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-6780aeb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-199d847\" data-block-id=\"199d847\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-330f191\" id=\"strong-que-faire-si-je-nai-pas-recu-ma-commande-strong\" data-block-id=\"330f191\"><style>.stk-330f191 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-330f191 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-330f191 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Que faire si je n&#8217;ai pas re\u00e7u ma commande ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-3c547de\" data-block-id=\"3c547de\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-3c547de\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3-c-547-de-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3-c-547-de-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-126fb04 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"126fb04\"><style>.stk-126fb04-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-126fb04-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-126fb04-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-0a131f5\" data-block-id=\"0a131f5\"><style>.stk-0a131f5 {margin-bottom:18px !important;}.stk-0a131f5 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;font-family:-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\" !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Si vous n&#8217;avez pas re\u00e7u votre commande, voici les \u00e9tapes que vous pouvez suivre :<\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. V\u00e9rifiez les informations de suivi:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Consultez votre bo\u00eete mail:<\/strong> Vous devriez avoir re\u00e7u un e-mail de confirmation d&#8217;exp\u00e9dition contenant un num\u00e9ro de suivi.<\/li>\n\n\n\n<li><strong>Utilisez le num\u00e9ro de suivi:<\/strong> Rendez-vous sur le site web du transporteur pour suivre l&#8217;acheminement de votre colis. Vous y trouverez des informations sur la date de livraison estim\u00e9e et l&#8217;historique de suivi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. V\u00e9rifiez votre adresse de livraison:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Assurez-vous que l&#8217;adresse de livraison indiqu\u00e9e lors de votre commande est correcte.<\/strong> Une erreur dans l&#8217;adresse peut entra\u00eener un retard ou une impossibilit\u00e9 de livraison.<\/li>\n\n\n\n<li><strong>Contactez votre voisinage:<\/strong> Il est possible que votre colis ait \u00e9t\u00e9 livr\u00e9 \u00e0 un voisin par erreur.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Contactez notre service client:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contactez nous par email contact@nuancesdelaine.fr:<\/strong> Expliquez-nous la situation en pr\u00e9cisant votre num\u00e9ro de commande et les informations que vous avez trouv\u00e9es sur le suivi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fournissez des d\u00e9tails:<\/strong> Indiquez la date \u00e0 laquelle vous avez pass\u00e9 commande, le mode de livraison et toute autre information pertinente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soyez patient:<\/strong> Notre service client aura besoin d&#8217;un certain temps pour enqu\u00eater et vous apporter une r\u00e9ponse.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-4186a25\" data-block-id=\"4186a25\"><style>.stk-4186a25 {margin-bottom:8px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-4186a25-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d98cb67\" data-v=\"4\" data-block-id=\"d98cb67\"><style>@media screen and (min-width: 768px){.stk-d98cb67 {flex:var(--stk-flex-grow, 1) 1 calc(19.799999999999997% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d98cb67-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d98cb67-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b6b05a3\" id=\"strong-livraisons-strong\" data-block-id=\"b6b05a3\"><style>.stk-b6b05a3 .stk-block-heading__text{font-size:23px !important;color:var(--theme-palette-color-4, #111518) !important;}@media screen and (max-width: 1023px){.stk-b6b05a3 .stk-block-heading__text{font-size:23px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-stk-global-color-71534-color has-text-align-left\"><strong>Livraisons<\/strong><\/h3><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-daea16e\" data-v=\"4\" data-block-id=\"daea16e\"><style>@media screen and (min-width: 768px){.stk-daea16e {flex:var(--stk-flex-grow, 1) 1 calc(80.2% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-daea16e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-daea16e-inner-blocks\">\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-3be114b stk-block-background\" data-block-id=\"3be114b\"><style>.stk-3be114b {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-3be114b:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c467f24 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c467f24\"><style>.stk-c467f24 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c467f24-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c467f24-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-7775a11\" data-block-id=\"7775a11\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3f15840\" id=\"strong-delais-amp-frais-de-livraison-strong\" data-block-id=\"3f15840\"><style>.stk-3f15840 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-3f15840 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-3f15840 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>D\u00e9lais &amp; Frais de livraison<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8e4accd\" data-block-id=\"8e4accd\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-8e4accd\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-e-4-accd-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-e-4-accd-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0e0d1a5 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"0e0d1a5\"><style>.stk-0e0d1a5-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0e0d1a5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0e0d1a5-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e014ccc\" data-block-id=\"e014ccc\"><style>.stk-e014ccc .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Nous nous engageons \u00e0 vous livrer dans les meilleurs d\u00e9lais. Voici nos estimations de livraison :<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France m\u00e9tropolitaine :<\/strong> Recevez votre colis sous 1 \u00e0 2 jours ouvr\u00e9s (4,99\u20ac).<\/li>\n\n\n\n<li><strong>Europe, Suisse et Angleterre :<\/strong> Comptez entre 3 et 5 jours ouvr\u00e9s pour une livraison (tarif \u00e0 partir de 15,00\u20ac qui sera calcul\u00e9 \u00e0 la commande finale). <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Veuillez noter :<\/strong> Ces d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif et peuvent varier en p\u00e9riode de forte affluence (f\u00eates, soldes). Pour certains pays, des frais de douane peuvent s&#8217;appliquer.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-f0589c9 stk-block-background\" data-block-id=\"f0589c9\"><style>.stk-f0589c9 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-f0589c9:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3822167 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"3822167\"><style>.stk-3822167 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3822167-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3822167-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-e9a998a\" data-block-id=\"e9a998a\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f85d826\" id=\"strong-livraison-gratuite-strong\" data-block-id=\"f85d826\"><style>.stk-f85d826 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-f85d826 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-f85d826 .stk-block-heading__text{font-size:17px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Livraison gratuite<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-668a794\" data-block-id=\"668a794\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-668a794\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-668-a-794-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-668-a-794-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0057abf stk-block-accordion__content\" data-v=\"4\" data-block-id=\"0057abf\"><style>.stk-0057abf-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0057abf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0057abf-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ee209e3\" data-block-id=\"ee209e3\"><style>.stk-ee209e3 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\"><strong>Profitez de la livraison offerte<\/strong> d\u00e8s 80\u20ac d&#8217;achat en France m\u00e9tropolitaine et \u00e0 partir de 200\u20ac pour les autres destinations.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-57e1f6a\" data-block-id=\"57e1f6a\"><style>.stk-57e1f6a {margin-bottom:8px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-57e1f6a-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-cee5f42\" data-v=\"4\" data-block-id=\"cee5f42\"><style>@media screen and (min-width: 768px){.stk-cee5f42 {flex:var(--stk-flex-grow, 1) 1 calc(19.799999999999997% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-cee5f42-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-cee5f42-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d4f73b1\" id=\"strong-produits-strong\" data-block-id=\"d4f73b1\"><style>.stk-d4f73b1 .stk-block-heading__text{font-size:23px !important;color:var(--theme-palette-color-4, #111518) !important;}@media screen and (max-width: 1023px){.stk-d4f73b1 .stk-block-heading__text{font-size:23px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-stk-global-color-71534-color has-text-align-left\"><strong>Produits <\/strong><\/h3><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c2a9fe7\" data-v=\"4\" data-block-id=\"c2a9fe7\"><style>@media screen and (min-width: 768px){.stk-c2a9fe7 {flex:var(--stk-flex-grow, 1) 1 calc(80.2% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c2a9fe7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c2a9fe7-inner-blocks\">\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-690f7a0 stk-block-background\" data-block-id=\"690f7a0\"><style>.stk-690f7a0 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-690f7a0:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-403275a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"403275a\"><style>.stk-403275a {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-403275a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-403275a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-0eb951d\" data-block-id=\"0eb951d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7b9b53b\" id=\"strong-les-produits-sont-ils-faits-a-la-main-strong\" data-block-id=\"7b9b53b\"><style>.stk-7b9b53b {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-7b9b53b .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-7b9b53b .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Les produits sont-ils faits \u00e0 la main ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-70a479d\" data-block-id=\"70a479d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-70a479d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-70-a-479-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-70-a-479-d-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d53ab94 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d53ab94\"><style>.stk-d53ab94-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d53ab94-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d53ab94-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-cda060b\" data-block-id=\"cda060b\"><style>.stk-cda060b .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Oui, tous nos produits sont le fruit d&#8217;un savoir-faire artisanal. Chaque pi\u00e8ce est fa\u00e7onn\u00e9e avec soin, ce qui les rend uniques ou disponibles en quantit\u00e9s tr\u00e8s limit\u00e9es. Si un article vous pla\u00eet mais est momentan\u00e9ment indisponible, nous vous invitons \u00e0 nous contacter. Nous vous informerons d\u00e8s qu&#8217;une nouvelle cr\u00e9ation similaire sera disponible.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-b004a0b stk-block-background\" data-block-id=\"b004a0b\"><style>.stk-b004a0b {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-b004a0b:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d4087bf stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"d4087bf\"><style>.stk-d4087bf {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d4087bf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d4087bf-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-d81c9b9\" data-block-id=\"d81c9b9\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1bd2fbd\" id=\"strong-quels-sont-les-materiaux-utilises-strong\" data-block-id=\"1bd2fbd\"><style>.stk-1bd2fbd {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-1bd2fbd .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-1bd2fbd .stk-block-heading__text{font-size:17px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Quels sont les mat\u00e9riaux utilis\u00e9s ?<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9db1911\" data-block-id=\"9db1911\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-9db1911\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-db-1911-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-db-1911-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f0e5c11 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f0e5c11\"><style>.stk-f0e5c11-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f0e5c11-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f0e5c11-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-55f2d0f\" data-block-id=\"55f2d0f\"><style>.stk-55f2d0f .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Chaque cr\u00e9ation est unique et n\u00e9cessite des mat\u00e9riaux sp\u00e9cifiques. Pour conna\u00eetre les mat\u00e9riaux utilis\u00e9s dans la fabrication d&#8217;un article pr\u00e9cis, nous vous invitons \u00e0 consulter sa fiche produit d\u00e9taill\u00e9e. Vous y trouverez toutes les informations n\u00e9cessaires sur les mati\u00e8res premi\u00e8res utilis\u00e9es et leurs caract\u00e9ristiques.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-de16195 stk-block-background\" data-block-id=\"de16195\"><style>.stk-de16195 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-de16195:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-47733f9 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"47733f9\"><style>.stk-47733f9 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-47733f9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-47733f9-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3b2fdcc\" data-block-id=\"3b2fdcc\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a011566\" id=\"strong-puis-je-personnaliser-un-produit-strong\" data-block-id=\"a011566\"><style>.stk-a011566 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-a011566 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-a011566 .stk-block-heading__text{font-size:17px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Puis-je personnaliser un produit ?<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9d496c8\" data-block-id=\"9d496c8\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-9d496c8\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-d-496-c-8-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-d-496-c-8-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-61e06db stk-block-accordion__content\" data-v=\"4\" data-block-id=\"61e06db\"><style>.stk-61e06db-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-61e06db-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-61e06db-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f130423\" data-block-id=\"f130423\"><style>.stk-f130423 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Oui, certaines de nos cr\u00e9ations peuvent \u00eatre personnalis\u00e9es. Contactez-nous pour plus d&#8217;informations.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-1bc6370 stk-block-background\" data-block-id=\"1bc6370\"><style>.stk-1bc6370 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-1bc6370:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2755e25 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"2755e25\"><style>.stk-2755e25 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2755e25-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2755e25-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-1b02972\" data-block-id=\"1b02972\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1343d5c\" id=\"strong-comment-entretenir-mes-produits-strong\" data-block-id=\"1343d5c\"><style>.stk-1343d5c {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-1343d5c .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-1343d5c .stk-block-heading__text{font-size:17px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Comment entretenir mes produits ?<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-97027dd\" data-block-id=\"97027dd\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-97027dd\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-97027-dd-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-97027-dd-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b4d7a7c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b4d7a7c\"><style>.stk-b4d7a7c-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b4d7a7c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b4d7a7c-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3742897\" data-block-id=\"3742897\"><style>.stk-3742897 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Chaque cr\u00e9ation n\u00e9cessite un entretien et des pr\u00e9cautions particuli\u00e8res. Pour conna\u00eetre les instructions de nettoyage d&#8217;un article pr\u00e9cis, nous vous invitons \u00e0 consulter sa fiche produit d\u00e9taill\u00e9e. Vous y trouverez toutes les informations et les conseils n\u00e9cessaires pour pr\u00e9server la beaut\u00e9 et la long\u00e9vit\u00e9 de vos bijoux.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-ad7058f\" data-block-id=\"ad7058f\"><style>.stk-ad7058f {margin-bottom:8px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ad7058f-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3d4bfed\" data-v=\"4\" data-block-id=\"3d4bfed\"><style>@media screen and (min-width: 768px){.stk-3d4bfed {flex:var(--stk-flex-grow, 1) 1 calc(19.799999999999997% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3d4bfed-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3d4bfed-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0aef42b\" id=\"strong-retours-strong\" data-block-id=\"0aef42b\"><style>.stk-0aef42b .stk-block-heading__text{font-size:23px !important;color:var(--theme-palette-color-4, #111518) !important;}@media screen and (max-width: 1023px){.stk-0aef42b .stk-block-heading__text{font-size:23px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-stk-global-color-71534-color has-text-align-left\"><strong>Returns<\/strong><\/h3><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-28122f5\" data-v=\"4\" data-block-id=\"28122f5\"><style>@media screen and (min-width: 768px){.stk-28122f5 {flex:var(--stk-flex-grow, 1) 1 calc(80.2% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-28122f5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-28122f5-inner-blocks\">\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-a89d478 stk-block-background\" data-block-id=\"a89d478\"><style>.stk-a89d478 {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-a89d478:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-86e0cb5 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"86e0cb5\"><style>.stk-86e0cb5 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-86e0cb5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-86e0cb5-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-e0b2da5\" data-block-id=\"e0b2da5\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e0b0de5\" id=\"strong-comment-effectuer-un-retour-strong\" data-block-id=\"e0b0de5\"><style>.stk-e0b0de5 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-e0b0de5 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-e0b0de5 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Comment effectuer un retour ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-abb60d7\" data-block-id=\"abb60d7\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-abb60d7\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-abb-60-d-7-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-abb-60-d-7-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5baf8bf stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5baf8bf\"><style>.stk-5baf8bf-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5baf8bf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5baf8bf-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5489108\" data-block-id=\"5489108\"><style>.stk-5489108 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\"><strong>Nous sommes l\u00e0 pour vous<\/strong>.<\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Vous souhaitez retourner un article ? Aucun probl\u00e8me ! Contactez notre service client pour obtenir toutes les informations n\u00e9cessaires et b\u00e9n\u00e9ficier d&#8217;un accompagnement personnalis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez de 15 jours \u00e0 compter de la r\u00e9ception de votre commande pour changer d&#8217;avis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner vos articles, n&#8217;oubliez pas d&#8217;emballer soigneusement votre colis et de conserver votre preuve d&#8217;envoi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Condition de retour :<\/strong> Les produits doivent \u00eatre retourn\u00e9s neufs, non port\u00e9s et dans leurs emballages d&#8217;origines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Modalit\u00e9s de remboursement :<\/strong> Vous avez le choix entre un remboursement ou un avoir. Les frais de retour sont \u00e0 votre charge, sauf en cas de demande d&#8217;un avoir, d&#8217;un produit d\u00e9fectueux ou d&#8217;erreur de notre part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter que tous nos produits sont m\u00e9ticuleusement v\u00e9rifi\u00e9s et pr\u00e9par\u00e9s par nos soins avant l&#8217;envoi. Nos cr\u00e9ations \u00e9tant artisanales, elles peuvent parfois pr\u00e9senter de l\u00e9g\u00e8res imperfections qui ne compromettent pas leur aspect ou leur qualit\u00e9.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-d9d804e stk-block-background\" data-block-id=\"d9d804e\"><style>.stk-d9d804e {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-bottom:8px !important;}.stk-d9d804e:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3fdfd59 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"3fdfd59\"><style>.stk-3fdfd59 {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3fdfd59-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3fdfd59-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-fe2ca32\" data-block-id=\"fe2ca32\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-69cb804\" id=\"strong-avez-vous-bien-recu-mon-retour-strong\" data-block-id=\"69cb804\"><style>.stk-69cb804 {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-69cb804 .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-69cb804 .stk-block-heading__text{font-size:17px !important;}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Avez-vous bien re\u00e7u mon retour ?<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-db24a29\" data-block-id=\"db24a29\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-db24a29\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-db-24-a-29-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-db-24-a-29-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b027d2c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b027d2c\"><style>.stk-b027d2c-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b027d2c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b027d2c-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4954fbb\" data-block-id=\"4954fbb\"><style>.stk-4954fbb .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\">Votre retour sera trait\u00e9 avec soin d\u00e8s sa r\u00e9ception dans notre atelier. Les retours sont g\u00e9n\u00e9ralement trait\u00e9s en fin de semaine, dans un d\u00e9lai de 14 jours ouvr\u00e9s.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-e48995e stk-block-background\" data-block-id=\"e48995e\"><style>.stk-e48995e {background-color:var(--stk-global-color-81840, #f6f6f6) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-e48995e:before{background-color:var(--stk-global-color-81840, #f6f6f6) !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1545a0e stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"1545a0e\"><style>.stk-1545a0e {padding-top:8px !important;padding-right:32px !important;padding-bottom:8px !important;padding-left:32px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1545a0e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1545a0e-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-2bda397\" data-block-id=\"2bda397\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7a7f6fc\" id=\"strong-quand-serai-je-rembourse-e-strong\" data-block-id=\"7a7f6fc\"><style>.stk-7a7f6fc {margin-top:-5px !important;margin-bottom:-5px !important;margin-left:-20px !important;}.stk-7a7f6fc .stk-block-heading__text{font-size:17px !important;color:#1a1a1a !important;}@media screen and (max-width: 1023px){.stk-7a7f6fc .stk-block-heading__text{font-size:17px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left\"><strong>Quand serai-je rembours\u00e9(e) ?<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-3941867\" data-block-id=\"3941867\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-3941867\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3941867-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3941867-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b3a5f65 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b3a5f65\"><style>.stk-b3a5f65-container{padding-top:0px !important;padding-bottom:8px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b3a5f65-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b3a5f65-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2c7c218\" data-block-id=\"2c7c218\"><style>.stk-2c7c218 .stk-block-text__text{color:var(--stk-global-color-56986, #111111) !important;}<\/style><p class=\"stk-block-text__text has-text-color has-stk-global-color-56986-color\"><strong>Suivi de votre remboursement<\/strong><\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Nous traitons votre demande de retour avec le plus grand soin. Une fois votre colis r\u00e9ceptionn\u00e9 et contr\u00f4l\u00e9, nous proc\u00e9derons au remboursement sur la carte bancaire ayant servi \u00e0 l&#8217;achat. Vous recevrez une notification par email d\u00e8s que le remboursement sera effectu\u00e9. Comptez environ 2 semaines pour voir le montant cr\u00e9dit\u00e9 sur votre compte. <\/p>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Toutes les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2348","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/2348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/comments?post=2348"}],"version-history":[{"count":2,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/2348\/revisions"}],"predecessor-version":[{"id":5795,"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/pages\/2348\/revisions\/5795"}],"wp:attachment":[{"href":"https:\/\/nuancesdelaine.fr\/en\/wp-json\/wp\/v2\/media?parent=2348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}