At Nuances de Laine, we take pride in creating high-quality, handcrafted jewelry designed to last and accompany you in everyday life. That’s why each piece comes with a 2-year warranty, valid under normal use and when proper care guidelines have been followed.

✅ What Our Warranty Covers:

• Material or craftsmanship defects that appear under normal wear
• Irregularities resulting from the manufacturing process (e.g., a poorly attached element or a weak solder)
• Structural failure of clasps, chains, or earring hooks due to craftsmanship
• Any visible manufacturing flaw or abnormal fragility noticed upon delivery or during reasonable use

❌ What Our Warranty Does Not Cover:

• The natural evolution of the piece with use (such as light scratches or a gradual patina on metal over time), which does not affect the integrity or beauty of the jewelry
• Damage caused by improper care, including exposure to water, perfumes, chemicals, or repeated friction
• Repairs or modifications made by third parties
• Lost or stolen items

How to Make a Claim:

If you experience an issue covered by our warranty, please contact us at [email protected] with the following:

• Your order number
• A brief description of the issue
• Clear photos of the item

Once reviewed, we will offer a free repair or replacement. If the original design is no longer available, we’ll issue a store credit for a similar item. For issues not covered by the warranty, we can provide a repair quote so you can continue enjoying your jewelry.

This warranty reflects our commitment to quality and the care behind every Nuances de Laine creation. We want you to wear your jewelry with confidence, joy, and peace of mind.