Free Shipping

• France: Enjoy free shipping on all orders over €60 within mainland France.
• Europe, Switzerland, and the UK: Free shipping on orders over €250.

Reduced Shipping Fees

• France: For orders under €60 in Metropolitan France, flat shipping fees ranging from €3.8 to €6.8 will apply (fees may vary depending on weight/size).
• Europe, Switzerland, and the UK: For orders under €250 within the EU, Switzerland, and the UK, flat shipping fees ranging from €8.6 to €25 will apply (fees may vary depending on weight/size).

Order Processing and Delivery

Most orders are shipped within 2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped. We primarily use Colissimo or Chronopost for deliveries.

Estimated Delivery Times :

• France: 1-2 business days
• Europe, Switzerland, and the UK: Generally 3-5 business days
• International: Delivery times may vary depending on your location.

Please note: These are estimated delivery times and may be subject to unforeseen delays.

Lost or Damaged Parcels

If your parcel is lost or damaged during shipping, please contact us immediately at contact@nuancesdelaine.fr. We will work with the carrier to locate the parcel or arrange a replacement.

Customs Fees (International Orders)

Customers are responsible for all customs fees or duties associated with their international order. These fees are levied by the destination country and are beyond our control.

Return Policy

We want you to be happy with your purchase! Due to the delicate nature of our handmade items, we encourage you to contact us if you have any questions or need additional information about a specific product before purchasing.

Return Conditions

To initiate a return, please contact us within 14 days of receiving your item. The return must be made within 21 days of receiving your item.

Customer Responsibility

Customers are responsible for all return shipping costs, including the original shipping cost. This includes items purchased with free shipping. This helps us maintain sustainable practices and continue to offer high-quality products.

Return Process

1. Contact Us: Contact our customer service team at contact@nuancesdelaine.fr to initiate the return process.
2. Packaging: Carefully repackage the item in its original packaging (if possible) to ensure it arrives safely.
3. Shipping: Ship the item to the provided return address.
4. Inspection and Refund: Upon receipt, we will inspect the item. If the item is in its original condition (with tags attached, unworn, unwashed, and unaltered), we will process your refund.

Processing Time: We will issue a refund for the purchase price (minus the original shipping cost) within 14 days of receiving your return.

Refund Options:

• Full Refund: You will receive a full refund for the purchase price of the order, minus the original shipping cost.
• Store Credit: You can choose to receive a store credit for the full amount of the purchase, including the original shipping cost. This credit can be used for a future purchase.

Important Notes:

• Please ensure that the returned item is well-packaged to prevent damage during transit.
• We recommend keeping a proof of postage for your return shipment.
• We cannot accept returns for items that have been worn, damaged, or altered.

By choosing a store credit, you support our business and enjoy convenient shopping for your next purchase!

If you have any further questions or require additional assistance, please don't hesitate to contact our customer service team.